Who Can Use 2-1-1?
Anyone.  If you're looking for assistance with a problem and you don't know where to turn, or you simply want information on a particular human service issue, 2-1-1 is for you.  Aiken, Pickens, Oconee, and Edgefield Counties (South Carolina) have access to Aiken Help Line 2-1-1.  Outside those counties?  Find your local 2-1-1.

When Can I Call?
2-1-1 is available 24 hours a day, 7 days a week.

Is There a Charge to Use 2-1-1?
No, 2-1-1 is FREE to callers.

Who Answers 2-1-1 Calls?
Trained Call Specialists answer 2-1-1 calls. Aiken County Help Line is applying for AIRS (Alliance of Information & Referral Systems) accreditation.

How Does 2-1-1 Work?
If you're in one of the communities covered by the 2-1-1 service, just dial 2-1-1 on your home phone, office phone, or mobile phone. If you are outside the communities listed above, you can reach the call center directly by dialing toll-free 1-866-648-9900.  A trained call specialist will listen to your needs, then share names and phone numbers of agencies that may be able to help.

What if I Have Problems Dialing 2-1-1?
If you can't reach 2-1-1, you may live outside the counties that provide 2-1-1 service.  Please call toll free 1-866-648-9900 to report the issue.  You may also call your local United Way to request 2-1-1 service in your county.   Find Your Local United Way

Are My Calls Confidential?
Yes. We ask for demographic information (ZIP code, city, county, age) to find services near you and for statistics.  We do not share your personal information with others.